Frequently Asked Questions
Everything you need to know about your Van Heusen experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your status directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a hassle-free 30-day return and exchange policy for most products, provided they are unworn, unwashed, and have all original tags attached.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with measurements for chest, waist, and sleeve length to help you find your perfect fit across our Slim, Custom, and Classic collections.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for other regions across the country.
Do you offer alterations for formal wear?
Currently, we offer complimentary basic alteration services at select physical Van Heusen retail stores upon presentation of your online invoice.